Great hotel with super service. Rooms are spacious and really clean. Staff are really friendly. Bar tender Stephanie (probably spelled this wrong) is unreal. Does the job of 5 people and always has a smile on her face. Gives great eat out and tourist tips to.

The hotel policy states housekeeping comes every other day to clean ... But they didn't show at all during a multiple night stay. No fresh towels or linens to speak of. To top it off, I requested (and received) a late checkout on my last day....then a housekeeping manager all of a sudden knocks on my door an hour before my late checkout (waking me up) to see if they can get in to clean. I told them I had a late checkout and he stated he was just checking. Unprofessional.

We had a room for 2 (maybe 3) nights while I was in the hospital. My wife notified the front desk that our 2-night stay was going to be 3 nights. They cancelled her key card and then refused to help her get a replacement unless she went all the way to the front of the building - she uses a walker and it was raining. The long-haired person at the front desk couldn't do that. Thankfully, the bartender, Stephanie, at the lobby bistro came to her rescue and got the new key card to her and offered to bring her food and ensured that the checkout was pre-arranged. Then, when she checked out, we had 3 wildly different room rates on the bill, after I was quoted a single specific rate for our stay. Overall, the room was quite nice - clean and well maintained, but the customer service from the kid at the front desk for the entire stay was pitiful and not what I've come to expect from Marriott - you couldn't see his face for all the hair hanging down over his eyes. Stephanie, the bistro bartender, was the shing star, however, and she deserves recognition for a job well done.

Nice room with balcony, shades are remote controlled, coffee pot, large tv, mini fridge, and microwave. Indoor heated pool plus hot tub a major plus point. Enclosed courtyard area with chairs is relaxing. No complimentary breakfast; costs money.

My family and I had such an amazing stay here! The rooms were super clean, cozy, and really well taken care of. But I have to give the biggest shoutout to Elizabeth — she was absolutely INCREDIBLE! She went so far above and beyond that I honestly felt spoiled. Her warmth, kindness, and genuine care made my whole trip. I will 100% be staying here again, and honestly… Elizabeth is a HUGE reason why! ?? Highly, highly recommend!

If you find this on Airbnb, do not book! Especially if you have a pet. On Airbnb, their listing is not up-to-date and will say that there is a pet fee of $40 one time. When you get to the hotel, they will charge you $70. I wouldn’t pay the difference. It’s been three days and I haven’t gotten my money from Airbnb or the hotel. The hotel also charge my card $50 randomly. Definitely a bait and switch tactic. When I asked to speak to a manager of the hotel, The wormy guy at the front said there was no manager that could help me And I needed to handle this with Airbnb. Do not look on Airbnb.

Went to check in and they said Expedia oversold the room type and we had to have a different smaller room. We were tired so just went with it until we saw the room which had hair in the tub, on the bathroom floor which was never mopped and the sink. I have been in hospitality for over 20 years and worked under this mgmt company. This hotel needs upgrades and much better housekeeping practices. Front desk was very helpful and got us another room as well as offered various comp items which I declined, but based on other reviews this property needs better mgmt. update: there was hair in the bathroom in the new room! I cleaned it up myself. Unacceptable for an inspector not to catch this.

Such a fantastic find! For starters, the price was reasonable, and it was in a not-so-nice neighborhood (185th), hidden a few blocks away, completely safe, in a great location, and extremely quiet!! I couldn't believe we were in a city. The front-desk staff was excellent, the interiors were new and modern, the rooms were clean, and we had a stunning garden view. There was a great pool, hot tub, and exercise room. We liked it so much that we extended our stay and will definitely return in the future.

The Rooms, Service, and location of this hotel was amazing. Kind staff, clean rooms, and good location. However; the reason for the 4 stars is with the pool. There were multiple sharp metal objects in that pool that jabbed into my foot. After all of that, I found piece after piece of tiny sharp metal pieces all over the pool. Other than that, great hotel.

Front desk staff were amazing and friendly. However, I rated my visit a 3 star because the original room we stayed in was definitely haunted. Absolutely do NOT stay in room 325. The gal working at the desk on night shift was kind enough to offer a room change. We moved down to the 2nd floor and the energy was so much lighter. We were however, woken up by a woman guest in the next room singing so loud over and over again at 6 am. I didn’t get any sleep lol.