I missed the entrance off the street. You will too. Plenty of parking. Well away from the freeway. The air conditioner was dying in our first room, but they moved us quickly. Good breakfast. Nice pub. Indoor pool ( in service! I will bring swimming suit next time!). Clean, quiet. Relatively new. Very pleasant staff. More expensive than I like, but fine for 2 nights.

Softball tournament in Kaiser/Albany the hotels down there are insanely expensive... this is half an hour away sure but its 1/2 the price clean comfortable room, nice guy running the front desk, air condition worked and doesnt smell like an ashtray. Dove products supplied are good enough... saved me 4 hours of driving for a one night stay for the win.

Rick, the late afternoon concierge was very pleasant and helpful. The night house lady, I am unsure of her proper title, was also very nice and helpful. People smoked right next to the building. There was trash on the ground by the entry into the hotel closest to the elevators. The bathroom floor was not cleaned well. The sheets to my bed were dirty when I pulled them down which grossed me out. The lady changed our sheets for us while we were at dinner. She does not do the housekeeping during the day so all this is not on her. I went to use the bathroom and my husband saw that the trash can was fill of used syringes. I do not know if someone entered while we went to dinner or if they were there and no one cleaned up. There were dirty needles. We immediately reported it, took a photo, and requested a refund.

The manager is a life saver! We came in on a Thursday not realizing our reservation did not include Thursday (for some reason) which we needed. She made it all work out and was so kind. Sincerely, Thankful ?

Actively staying at this hotel and have been for three weeks now (work trip), don’t bother trying to get any room service. It’s taking 3-4 days every week of consistently asking the front desk for room service every morning to get anyone from housekeeping. You would think after they forget the first day and are reminded that evening and again the next morning for 3-4 days in a row, someone would speak up since there must be a lapse in communication. I leave in a week and have to return again but have started looking at other options for places to stay.

I never get my points for not having my room cleaned under the Greener Stay program. The rooms smell of smoke. No microwave in the room, guess you just take one from the herd in the hallway... Sometimes the elevator works. The remodel that took place as covid was happening was only lipstick. This hotel needs some actual love. I avoid staying here.

The room was nice. It felt fresh and modern, like maybe they did some recent updates. The shower was nice, the bed was comfortable, the hotel was quiet. Good location for me just off the I-5. The staff I interacted with were all very nice and welcoming. I would definitely stay here again.

Nobody wants to do their jobs anymore. I called to inquire about early check-in so that my 2-year-old can finish a nap. Automated phone system asks if you want reservations or front desk, so I pick front desk. It transfers me to someone who asks my confirmation number and then says "oh actually you need the front desk, let me transfer you!" Which is what I selected in the first place. So they transfer me. I waited on hold for a half hour, long enough to literally ARRIVE at the hotel from the airport. The parking lot is completely empty. I walk into the front desk STILL ON HOLD and the lady casually walks up drinking her water bottle, no phones ringing, and tells me oh actually you'll have to wait another hour because the rooms aren't ready they've been too busy (with who? The lot is empty?). She also has no explanation for why the number to the front desk isn't even ringing, "maybe it's ringing the back phone?" - Well, could you check? Just zero work ethic or critical thinking going on at this hotel. The rooms could be furnished in solid gold, I wouldn't book it again simply because of the customer service experience which was one of the worst I've ever experienced.

I’m rating 5 based on price and the room and facilities being as expected for that as well as great service. We booked third party and didn’t realize there was not a microwave in the room so they sent one over within minutes of asking. We realized one more mistake (our fault in booking) and Alexander fixed that immediately as well even though he wasn’t obligated. The breakfast was excellent. It’s $14 if paying separately if you don’t get a room that includes it but you can prepay $7 at the desk instead. (As of Jan 2026). I’ve included photos (actually I can’t figure out how to add photos. Haha) because we weren’t able to find them before on reviews. It was all tasty and a step above regular hotel breakfast for sure with thicker bacon and sausage and cheesy eggs. Plenty of protein options. Yogurt and fresh fruit. If I could request one change I would request a plain or lower carb yogurt option included.

Extremely disappointing stay – terrible odor throughout. The entire hotel corridor and the room smelled incredibly bad,it was so strong that it was honestly hard to breathe. While the room itself didn't look dirty, there was a persistent, unpleasant odor that made the entire stay very uncomfortable. I am very disappointed as this is the worst quality I have ever experienced at a Holiday Inn. The only redeeming qualities were the free parking and the convenient location near a gas station and several shops. I would not recommend staying here.