I won't be staying at this hotel again next time I visit this area. The couch in my room was horribly stained, which made it look dirty, the bedspread had what looked like a blood stain on it, when I lifted the toilet lid up, there was hair on the toilet seat, and it looked like there was a drop of pink fluid on the toilet paper. The outlet next to my bed didn't work. I didn't realize that until I woke up and realized my cellphone hadn't charged overnight. The front desk staff at check-in were pleasant but the person at the front desk when I checked out was busy doing something with paperwork and looked irritated that she had to deal with approaching the desk to check out.

Good hotel, but weirdly dated hearing system in the room. There is a large unit the you can set for heat or cool, but other than that, no control over the temperature. We set the temperature at 66° but it ignored that and was probably high 70s or low 80s by the morning. Also very noisy. Weird lighting as well - no bedside controls to turn the lights off, you have to walk around to each light individually to turn off. My side of the bed had no electric socket to charge my phone. Nice reception staff, decent breakfast options. Very clean, very comfortable.

Cons: The room was dirty upon arrival. The bed had a large brown stain on it. Three towels were left in the bathroom, but one appeared to have leftover makeup or food on it. The bathroom overall did not look clean—there were grease marks all over the door. When I went to shower, the tub clogged within the first 20 seconds, and the water rose to my ankles. It honestly felt like the rooms are not properly cleaned and that items are simply refolded and reset. Additionally, we were disappointed to find there was no spa, even though the listing photos showed a pool and hot tub. Pros: The front desk staff were friendly, and the free breakfast option was decent. Update: I am slowly in touch with the GM of this chain and am pleased with their efforts to make things right.

Had an amazing experience staying at this hotel. Great warm breakfast with fresh coffee. Amazing service and staff. Great value for the money.

If your interested the Hillsborough area it's a good choice. Food is good. The rooms are not the quietest we have found. Has the feel of a older hotel that's been well kept. The people above us beat around alot. Will go back. It's cheaper on the weekend we found.

Everything about this Holiday Inn Express Portland West was awesome. (Room was spacious and neat/clean, shower was great with water pressure and shampoo/conditioner/body wash. The room had a mini fridge. Free breakfast was included and the automated pancake machine was making the softest pancakes. The fitness facility was a bonus and the whole place was clean and well organized) We would stay here again and again every time we come to Portland. ??

4.8 out of 5 stars Very hospitable, rooms very spacious and near ny job site. Nice workout room. So pleased to be staying here.

I Booked a night here with my wife as part of an anniversary trip. We stayed a year ago and had a good experience, so we thought we’d come back. However, at check-in after some small talk with the front desk, was told by the manager that she had to deny our booking because we lived nearby and were considered “locals”, and that it was their policy that they don’t book locals. We ever told this was a policy while booking - over a month in advance. Had to scramble to find a new place and paid a much higher, last-minute price. Called IHG and they were apologetic but pretty much told us tough luck. Will be cancelling IHG membership.

Staff is friendly and courteous... Yes, we have a coin laundry and we have quarters here at reception for the machine. Oh, we're sold out of quarters, but there's a bank across the street. -If there's a bank across the street, why don't you send someone over there and get some. --Oh we have to go through a certain bank... Hotel needs better electrical wiring/outlets (as many do).

Staff is wonderful and a pleasure to work with. Always ready to accommodate any requests and always professional. Rooms were clean and comfortable. Management was extremely helpful and provides a great work environment. Highly recommended and looking forward to our next trip.