During our stay, no staff member checked in to see whether we needed fresh towels, housekeeping, or any room service. We felt completely unattended throughout our visit. The breakfast experience was especially disappointing. Although breakfast was charged separately, the options were extremely limited for us. Nearly all items in the buffet contained ham, pork, or beef, with no consideration for guests who do not eat meat. The only items available to us were bread and butter. When I raised this concern with the staff member present in the breakfast area, she simply said, “I apologize,” without offering any meaningful alternative. Later, we were served what appeared to be leftover cheese omelette from the previous day. There were no basic options such as pancakes, waffles, or boiled eggs — items that are commonly available even at small motels. Additionally, the absence of a swimming pool was another letdown. Overall, the service, food quality, and amenities did not meet even basic expectations. Based on this experience, I would not consider staying at Hilton Garden Inn again. I sincerely hope you take this feedback seriously and make improvements to ensure better service and inclusivity for future guests.

I am new to this sales territory. Found a great spot to call my home base here in Portland. Great conversation and people hanging out at the restaurant and bar. Brian the bartender was awesome to interact with. You can tell he loves what he does. He called many customers by their first name and made sure the customer was happy. Will definitely be hanging out here more on business travel

My car was hit in their parking lot and they did not want to accept any responsibility. It was a hit and run. They admitted that there are no cameras anywhere in the exterior of the property. The hotel appears inviting on first impression but you begin to notice that the hotel is almost empty. To note, this is a very busy area and all the other hotels are booked. The manager, Paula, is not helpful in the least. After acknowledging the damage to my vehicle, she did not offer anything in the way of points, or even a partial stay credit. The hotel is very expensive yet dated and the back parking area is filthy. There is trash and dog feces everywhere. We noted this after observing the premises before we left. I will never stay in another Hilton hotel again. I was a Diamond tier member. I am canceling my membership permanently. There are much nicer and newer hotels in the area for a fraction of the price of this outdated Hilton hotel. Experiencing damage to my car was distressing and the fact that they showed no concern whatsoever added to the disappointment and frustration at a hotel where you would expect to be treated with interest and concern, none of which I experienced at this location. DO NOT STAY HERE. IT IS NOT WORTH IT.

Perfect for the whole family. Lobby area was spacious and has enough seating for family to hang out and play board games. Breakfast and service were great. We enjoyed the bar too. Rooms were clean. Jacuzzi and pool area were well maintained. We were able to book 2 adjacent rooms with door access to each other so kids can run around between 2 rooms.

Very nice hotel. Here are my complaints hearing people talk loudly. Other than that no bad things. Julius at the front desk was nice and very helpful. The restraints was nice to. Buffet is on the weekends and Resteraunt is on weekdays. Would recommend.

I want to give a special thanks to Julius who works at the front desk! My company placed me at this hotel for a training event and I happen to have dropped my ID and hadn’t realized until I made it back home. Julius Remembered me when I called in to check to see if I had left it there and was so friendly and kind and was even willing to mail it back to me. He even Went as far as wrapping my ID and several pieces of paper so that nobody could tell what was Inside and left me a smile smiley face! I am beyond grateful and feel like with how amazing the customer service was I would highly recommend staying here. I think the food is pretty delicious too! Why is it like that? I don’t like that?

The Hilton Garden Inn in Portland is overall a solid place to stay. The rooms are large and surprisingly quiet, which I appreciated. Temperature control could be better, though — it’s a little hit-or-miss. Avoid rooms 146, 246, 346, and 446 unless you enjoy staring directly at a garbage area. Every other room I’ve had has been much better. The staff really does try to take care of you, and breakfast (paid) is decent with enough options to start your day. Good places to work outside the room, and the gym is generously equipped compared to similar hotels. Not perfect, but reliable — I’d stay again, just not in the “garbage-view wing.

While staying at the hotel, I had a toilet that became unusable. I was told it would get fixed 3 separate times and it never was. Every time I escalated the issue, I was passed on to someone who could not fix the problem. I reached out to hotel management three times since my stay and have had zero response back. A truly unacceptable experience. Will not stay here again and do not recommend others to stay as well.

There’s no sound proofing at all. We could hear the person in the room above us (incl flushing toilets), the tv next door, the hallway activity and the cars outside. As if that’s not enough, the room heater is extremely loud and the bathroom was not well cleaned. Hardly slept but the staff was nice and available.

Close to Tualatin Hills Athletic Center so is a perfect place to stay for an early morning start just a couple minutes away. There is a nice restaurant and bar in the lobby so was perfect for watching the big game. There is not pool here, so kinda misleading in the pictures, but overall a nice quiet hotel.