Friendly service. They upgraded us to a nicer room for free. Very clean room. Very comfortable bed, bedding and pillows.

The hotel was nice and breakfast was great, but the service is terrible. They do not answer their phones and they haven’t credited back my damage deposit and even the corporate office can’t get a hold of them. I have never had a hotel where the front office didn’t answer didn’t answer their phones. Not good customer service!!! Corporate office was amazing with all the help they gave me. Beware of your charges!

I have stayed here multiple nights at a time over a few weeks for work. Staff has always been super helpful and rooms are nice and comfortable. Breakfast in the morning is provided and has varying options that have all been good.

Would not recommend at all unless you are just looking for a place to lay your head. The hotel is in desperate need of renovations and the rooms are just plain worn out and smell incredibly musty. Breakfast is limited with high carb sugary foods, toaster wasn't working, not a single bagel or slice of bread. Had called hotel directly to see if they offered discount for Pacific University families, was told no and later learned they did although denied discount once arrived. positive side linens were crisp and clean and nice selection of pillows. I took the time to answer the hotel survey and got the generic response of ...... Your feedback is invaluable to us, and I truly hope you’ll consider giving us another chance to provide the warm, attentive hospitality we’re known for. So if possible look for other accommodations, certainly not the "Best Western" experience I have experienced in other locations.

reserved 2 accessible rooms and neither one was accessible. staff informed us one one of the showers was leaking into the pool on the floor below. after inspect the tub it had been patched several times. The staff was nice and it was clean

Spacious clean rooms with great amenities. Bed could be alittle firmer but overall comfortable. Close to the proximity I needed to be which made it very convenient. Will stay again

This was one of the best motels I have stayed at in a long time . I LOVE the pool being open 24 hrs I love the free coffee hot chocolate and juice bar 24 hrs The rooms were so clean and welcoming the beds were comfortable The pet fee was really reasonable for only 35 dollars The staff was so friendly The breakfast was top notch I love the christmas tree they had out If I had a complaint and it was very minimal is that pool was really cold and my toddler who is sensitive didn't like the temp it was to cold for me too but like a said it didn't take away from the experience any already trying to figure out when we can come again went there is some event going on down there

We were having our house repaired and stayed at this location? The whole experience was amazing! The employees were very I and attentive. We will come back if the need arrises.

Enjoyed my stay. Bed was one of the more comfortable I've slept in at a motel. Great nights sleep. Room super clean. Staff good.

The best thing going for this Best Western (2910 W University Dr) is its location. It is within walking or a quick drive to every eatery or store you can imagine. Otherwise, this place is a disappointment. With the biggest disappointment being -you can hear everything! _in the room you hear hallway noise (people walking past or doors being closed) (as well as noise in the next room) and in the hallway you easily hear room noise (people talking or their television). Also, in the room you hear the plumbing activity of other rooms. OMG! to hear every flush of the toilet, every shower being taken…-it’s subtle torture! And the elevator when you’re in it -it is noisy (and briefly scary when it vibrates while in motion). It’s like being on a small amusement park ride that needs maintenance. While I would be inclined to stay in the area of this Inn & Suites, I am not inclined to try this Best Western again.